1. General information

  1. This policy applies to the website operating at the following URL: acgcopter.pl
  2. The website operator and data controller is: ACG INVEST SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Ul. Christo Botewa 1F, 30-681 Kraków NIP 6751548842, REGON 364764273, KRS 0000624002
  3. The operator’s contact email address: biuro@acgcopter.com
  4. The operator is the data controller of your personal data in relation to the data provided voluntarily on the Website.
  5. The Website uses personal data for the following purposes:

    • Handling enquiries via the form
    • Provision of the services ordered
  6. The Website collects information about users and their behaviour in the following way:

    1. Through data voluntarily entered into forms, which is then fed into the Operator’s systems.
    2. By storing cookies on end-user devices.

2. Selected data protection methods used by the Operator

  1. Login pages and areas where personal data is entered are protected at the transmission layer (SSL certificate). This ensures that personal data and login details entered on the website are encrypted on the user’s computer and can only be read on the destination server.
  2. Personal data stored in the database is encrypted in such a way that only the Operator, who holds the key, can read it. This ensures that the data is protected in the event of the database being stolen from the server.
  3. User passwords are stored in hashed form. The hashing function is one-way – it is not possible to reverse the process, which is currently the modern standard for storing user passwords.
  4. The Operator changes its administrative passwords periodically.
  5. To minimise the risk of unauthorised access to data, the Operator uses complex passwords comprising lower-case and upper-case letters, numbers and special characters, and no shorter than 8 characters.
  6. A key element of data protection is the regular updating of all software used by the Operator to process personal data, which in particular involves regular updates to software components.

3. Hosting

  1. The website is hosted (technically maintained) on the Operator’s server: cyberFolks.pl
  2. To ensure technical reliability, the hosting provider maintains server-level logs. The following may be logged:

    • resources identified by a URL (addresses of requested resources – pages, files),
    • the time the request was received,
    • the time the response was sent,
    • the client’s hostname – identified via the HTTP protocol,
    • information on errors that occurred during the execution of the HTTP transaction,
    • the URL of the page previously visited by the user (referrer link) – where the user accessed the Website via a link,
    • information about the user’s browser,
    • IP address information,
    • diagnostic information relating to the process of self-ordering services via the order forms on the website,
    • information relating to the handling of emails sent to the Operator and sent by the Operator.

4. Your rights and further information on how your data is used

  1. In certain situations, the Controller is entitled to disclose your personal data to other recipients if this is necessary to fulfil the contract concluded with you or to comply with the Controller’s legal obligations. This applies to the following categories of recipients:

    • a hosting provider acting as a data processor
    • operators of online chat solutions
    • companies providing marketing services to the Controller
  2. Your personal data will be processed by the Controller for no longer than is necessary to carry out the related activities specified in separate regulations (e.g. regarding the keeping of accounts). With regard to marketing data, the data will not be processed for longer than 3 years.
  3. You have the right to request from the Controller:

    • access to your personal data,
    • rectification of your personal data,
    • deletion,
    • restriction of processing,
    • and the right to data portability.
  4. You have the right to object to the processing referred to in point 3.3(c) to the processing of personal data for the purposes of the Controller’s legitimate interests, including profiling; however, the right to object cannot be exercised where there are compelling legitimate grounds for processing, which override your interests, rights and freedoms, in particular the establishment, exercise or defence of legal claims.
  5. A complaint regarding the Controller’s actions may be lodged with the President of the Office for Personal Data Protection, ul. Stawki 2, 00-193 Warsaw.
  6. The provision of personal data is voluntary but necessary for the operation of the Website.
  7. Automated decision-making, including profiling, may be carried out in relation to you for the purpose of providing services under the concluded contract and for the purpose of the Controller conducting direct marketing.
  8. Personal data is transferred from third countries within the meaning of data protection legislation. This means that we transfer it outside the European Union.

5. Information in forms

  1. The website collects information provided voluntarily by the user, including personal data, where such data is provided.
  2. The website may store information about connection parameters (timestamps, IP address).
  3. In certain cases, the website may store information that facilitates linking the data in the form to the email address of the user completing the form. In such cases, the user’s email address appears within the URL of the page containing the form.
  4. The data provided in the form is processed for the purpose specified by the function of the particular form, e.g. to handle a service request or commercial enquiry, to register for services, etc. In each case, the context and description of the form clearly state what it is used for.

6. Administrator logs

  1. Information regarding users’ behaviour on the website may be logged. This data is used for the purpose of administering the website.

7. Relevant marketing techniques

    8. Information on cookies

    1. The website uses cookies.
    2. Cookies are IT data, in particular text files, which are stored on the Website User’s end device and are intended for use with the Website’s web pages. Cookies usually contain the name of the website from which they originate, the duration of their storage on the end-user’s device, and a unique number.
    3. The entity placing cookies on the Website User’s device and accessing them is the Website operator.
    4. Cookies are used for the following purposes:

      1. to maintain the Website user’s session (after logging in), so that the user does not have to re-enter their username and password on every subpage of the Website;
      2. to fulfil the purposes set out above in the section ‘Key marketing techniques’;
    5. Two main types of cookies are used on the Website: ‘session’ cookies and ‘persistent’ cookies. “Session” cookies are temporary files which are stored on the User’s end device until they log out, leave the website or close the software (web browser). “Persistent” cookies are stored on the User’s device for the period specified in the cookie settings or until they are deleted by the User.
    6. Web browsing software (a web browser) usually allows cookies to be stored on the User’s device by default. Users of the Website may change their settings in this regard. The web browser allows you to delete cookies. It is also possible to automatically block cookies. Detailed information on this subject can be found in the web browser’s help section or documentation.
    7. Restrictions on the use of cookies may affect certain features available on the Website’s web pages.
    8. Cookies stored on a Website User’s device may also be used by entities cooperating with the Website operator; this applies in particular to the following companies: Google (Google Inc., based in the USA), Facebook (Facebook Inc., based in the USA), Twitter (Twitter Inc., based in the USA).

    9. Managing cookies – how do you give and withdraw consent in practice?

    1. If a user does not wish to receive cookies, they may change their browser settings. Please note that disabling cookies necessary for authentication, security and the retention of user preferences may hinder, and in extreme cases may prevent, the use of websites
    2. To manage your cookie settings, select the web browser you use from the list below and follow the instructions:

      Mobile devices: